Automating Credit-Note Processing to Improve Cash Flow Speed

Client Overview

The client is a leading global tyre manufacturer with a wide dealer network and high dependence on trade promotions to drive sales velocity. Efficient credit-note processing was critical to maintaining dealer trust, cash-flow predictability, and compliance across geographies.

Problem Statement

The client’s credit-note and trade promotion workflows were heavily manual and fragmented, resulting in operational drag and financial risk:

• 20-day manual processing cycle delayed dealer payments and slowed sales momentum
• Frequent calculation errors led to rework, financial adjustments, and compliance exposure
• Limited visibility into scheme status and credit-note progress constrained timely decision-making
• Scheme creation, approvals, and exceptions were handled across multiple systems
• High manual effort across sales, finance, and accounts reduced focus on strategic priorities

At scale, these inefficiencies directly impacted dealer satisfaction, working capital efficiency, and revenue realization.

Solution Provided

To address these challenges, the client partnered with Decimal Point Analytics to implement a custom Trade Promotion and Credit Control platform.

Key solution elements included:

• End-to-end automation of credit-note creation, validation, and approvals
• Rule-based validation to eliminate calculation errors
• Integrated workflows replacing siloed systems
• Real-time visibility into scheme performance, credit-note status, and cash-flow impact

The solution was implemented in just 3.5 months, enabling a rapid transition from manual to automated operations.

Outcome

The business impact was immediate and measurable:

• Credit-note processing time reduced by over 75%, from 20 days to just 5 days
• 99.5% accuracy achieved through automated validation
• 100% adherence to financial and tax compliance requirements
• 90% user satisfaction across internal teams and dealers due to faster, transparent processing
• Enhanced visibility enabled better trade promotion spend control and cash-flow optimization
• Faster processing unlocked a 1% incremental volume opportunity, translating to 6,000 additional units

Key Takeaway

Automating high-volume financial operations such as credit-note processing delivers more than efficiency—it directly strengthens dealer relationships, improves cash-flow discipline, and creates measurable revenue upside.

If your organization is managing complex dealer incentives or trade promotions at scale, explore how automation can convert operational bottlenecks into growth opportunities.

Connect with us to assess your current processes and identify high-impact transformation levers.